We are having difficult times due to the Covid-19 outbreak all over the world. However, these days will pass and tourism stakeholders will return to business in a more successful way. Although the industry seems to go downwards, it will gather its strength back if we all stand together. Accordingly, I thought it would be better to focus on the future rather than writing an article regarding the coronavirus effect on tourism industry. Here is my article regarding the future of airports.
With new creative technologies that support customized customer service, the smart airport market has expanded prominently. The growth in IT expenses on airports is expected to fuel expansion in the sector as these solutions reduce the pressure on airport and workforce infrastructure. There is dramatic growth, diversity and variety of airlines in the emerging markets. In fact, increased mobile and tablet adoption plays an significant role in transforming the future of smart world airports. The world demand for smart airports was worth $28.69 billion in 2019 and is estimated to hit $76.52 billion by 2027, expansion at CAGR by 13.0 per cent.
Diverse digital technology commonly used at airports also include self-service kiosks, luggage tracking, and flight updates on social networks such as Twitter. The use of new technology to provide improved customer service is growing at airports. Most airports seek to make their current facilities more personalized by offering their passengers a variety of technological choices.
This is because people use smartphones widely for various flight-related queries. A well known smartphone service is now Flight Discovery. However, reports on customer care and baggage details also have an significant role to play in addressing most airport travel-related problems. Lights and kiosks will also play a vital role in the future and provide travelers with a customized experience.
Smart corporate to business airport services have become a rapidly growing segment of the global smart airport services industry in terms of revenue. It is because of the growing demand for continuous upgrading of passenger infrastructure, for example road switching and valet parking.
In terms of infrastructures, North America, due to developments in existing technologies and services and the involvement of a large number of airport solution and service providers, is expected to continue to become the dominance field on the smart airport market. Emerging regions like Asia Pacific see government programs for airport expansion and the introduction of innovative airport technologies for improved use of space.
Rising self-service demand and automated processes are key factors driving the worldwide smart airports market. In addition, the increase in The spending on airports around the world is added to this.
When the number of passengers at airports is growing and needs for efficient airport operation management grow, demands for automated and self-service processes are rising. This contributes to the need for updated technologies that promote and automate airport processes. Many airports now rely on self-service systems and implement emerging technology such as robotic kiosks, facial recognition, automated passenger control and others to efficiently handle airport operations.
In addition, businesses introduce new technology solutions and processes and invest extensively in emerging innovations and IT to give consumers value-added services. The demand is expected to fuel market growth over the forecast period for many highly technical communication systems, non-aeronautical systems, and protection systems.